Policies & customer information

Delivery & pickup policy

Delivery

• Delivery is currently available only to eligible Sarawak postcodes beginning with 93, 94 or 95. Eligibility is checked during checkout.
• The standard delivery charge is RM18. Delivery is free when the merchandise subtotal is RM250 or more.
• The customer must provide a complete and accurate recipient name, telephone number and delivery address. We may contact the customer by email or WhatsApp to confirm the order or delivery details.
• An estimated delivery time will be confirmed after the order is accepted. Delays caused by weather, carriers, public holidays, remote access or circumstances outside our reasonable control may occur; we will provide an update when reasonably possible.
• If a parcel cannot be delivered because the address or contact information supplied was incorrect, reasonable redelivery costs may be charged after agreement with the customer.

Self pickup / collection

• Pickup is available in Kanowit, Sarawak and has no delivery charge.
• The exact collection location, date and time must be confirmed directly with GAWAI.MY before travel. Do not come to collect until a “ready for pickup” confirmation has been received.
• The person collecting may be asked to show the order number and confirm the customer’s name or telephone number.

Preorder policy

Products shown as Preorder are not currently in stock. Placing a preorder is a request to reserve the product, not a promise of immediate availability. We will confirm the expected availability, final delivery or pickup timing, and any material change before requiring payment. If we cannot supply the item within the confirmed timeframe, the customer may cancel for a full refund of any amount already paid for that item.

Orders containing both in-stock and preorder items may be supplied together when all items are ready unless a separate arrangement is agreed. Any extra delivery charge for split delivery must be disclosed and accepted before it is charged.

Returns, cancellations & refunds

This policy does not limit any non-excludable rights or remedies available under Malaysian consumer law.

Incorrect, damaged or defective items

Please contact us as soon as reasonably possible, preferably within 48 hours of delivery or collection, with the order number, a description of the problem and clear photographs where relevant. After review, we will offer an appropriate remedy, which may include replacement, repair, price reduction or refund as required by law and the circumstances.

Change-of-mind requests

Contact us within 7 calendar days of receiving the item. A change-of-mind return is accepted only after written approval and only when the item is unused, unworn, unwashed, unaltered, complete and in its original saleable packaging. The customer is responsible for approved return shipping and its risk unless the return is caused by our error.

For hygiene, safety or perishability reasons, change-of-mind returns are not accepted for opened food, perishable goods, earrings or other pierced jewellery with a broken hygiene seal, or personalised/custom-made goods. This exclusion does not apply where an item is defective, unsafe, materially misdescribed or another remedy is required by law.

Cancellations and refunds

Contact us promptly to request cancellation. An order may be cancelled before dispatch or before preparation of a personalised item. Once dispatched, the return rules above apply. Approved refunds will be made using an agreed traceable method. Processing time depends on the bank or payment provider; we will confirm when the refund has been initiated. Cash refunds may require identity and order verification.

Privacy notice (English)

This notice explains how GAWAI.MY collects, uses, discloses, stores and protects personal data in connection with the store and is intended to support compliance with Malaysia’s Personal Data Protection Act 2010 (Act 709), as amended.

Data we collect

We may collect the customer’s name, email address, telephone number, delivery or pickup details, order contents, payment method and status, messages sent to us, and technical/security information such as IP address, browser details, timestamps and service logs. We do not ask customers to submit card credentials through this website.

Purposes and choice

We process data to create and fulfil orders, arrange delivery or pickup, collect or verify payment, provide customer support, communicate service messages, maintain records, prevent fraud and abuse, secure the service, resolve disputes and comply with law. Required checkout data is necessary to process an order; without it we may be unable to supply the goods. Promotional messages will be sent only where permitted, and the recipient may opt out at any time.

Disclosure and international processing

We may disclose only necessary data to hosting and IT service providers, authentication providers, delivery partners, professional advisers, banks or payment providers, and public authorities where legally required. Some providers may process data outside Malaysia. We will use reasonable contractual, technical and organisational safeguards and applicable legal transfer mechanisms.

Retention, security and rights

We retain personal data only for as long as reasonably necessary for the purposes above, including legal, tax, accounting, fraud-prevention and dispute records, after which it is securely deleted or anonymised. We use reasonable safeguards, but no internet service can guarantee absolute security.

A person may contact us to request access to or correction of personal data, withdraw consent where processing relies on consent, object to direct marketing, or ask a privacy question. A request may require identity verification and may be limited where the law permits or requires continued retention.

Cookies and local storage

The site may use essential browser storage and cookies to remember the cart, maintain authentication, prevent duplicate orders and secure the service. Essential technologies are necessary for requested functionality. If optional analytics or advertising technologies are added later, this notice and any required consent controls must be updated first.

Terms & conditions of sale

1. Seller. The seller operating under the store name GAWAI.MY is Julia Anak Engkamat, Kanowit, Sarawak, Malaysia. The full business address will be published when confirmed.
2. Products and information. We aim to display accurate descriptions, images, availability and prices. Colours and handcrafted details may vary reasonably between screens and individual handmade products. A material error will be corrected and affected customers will be contacted before fulfilment.
3. Prices. Prices are shown in Malaysian Ringgit (RM). The checkout shows the merchandise subtotal, delivery charge and final total before an order is submitted. The total calculated by our server is authoritative, subject to correction of an obvious error before acceptance.
4. Orders. Submitting checkout sends an order request. An order number or automated acknowledgement confirms receipt, not necessarily acceptance. The order is accepted when we confirm availability and fulfilment. We may reject or cancel an order for genuine stock, pricing, payment, fraud, legal or delivery reasons and will explain where reasonably possible.
5. Payment. Available methods are shown at checkout and may include cash on delivery, cash on pickup, or bank transfer when enabled. Bank transfer details are shown only after order creation. A bank-transfer order remains unpaid until funds are verified. Never send cash by post and never share card credentials or online-banking passwords with us.
6. Delivery, pickup and preorder. The policies above form part of these terms.
7. Customer responsibilities. The customer must provide accurate information, be authorised to use the selected payment method, and not misuse the site, interfere with security, submit unlawful content or attempt to manipulate prices, stock or payment status.
8. Consumer rights. Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded under the Consumer Protection Act 1999 or other applicable Malaysian law.
9. Liability. To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the order was made. This does not limit liability that cannot legally be limited, including liability for fraud or legally protected consumer remedies.
10. Intellectual property. Store branding, original text and original images may not be copied or commercially reused without permission, except as permitted by law. Product names and marks belonging to others remain their owners’ property.
11. Changes. We may update these terms for future orders. The version displayed when an order is submitted applies to that order unless a change is required by law or agreed with the customer.
12. Law and disputes. These terms are governed by Malaysian law. Please contact us first so we can try to resolve a complaint. Nothing prevents a consumer from using any court, tribunal or regulator available under applicable law.

Contact & complaints

Seller: Julia Anak Engkamat, trading as GAWAI.MY.

Email chefyras@gmail.com or WhatsApp +60 11-1858 6049.

Store location: Kanowit, Sarawak, Malaysia. The full business and pickup addresses will be published later. Exact collection details are confirmed directly for accepted pickup orders.

When contacting us about an order, include the order number but do not send passwords, complete banking credentials or payment authentication codes.